FAQ

Complaint

We're sorry about that. Please submit a complaint. You can...

How do I return an item?

You can return unworn items to us within 14 days....

Has my return arrived?

When will I receive my refund for the return? Once...

Can I also return reduced-price items?

You can, of course, also return reduced items. A refund...

Is there a minimum order value?

With us, there's no minimum order value. We are also...

Cancel or change order

To ensure the fastest possible shipping, your order will be...

What payment methods are available?

Payment via PayPal If you pay via PayPal, you will...

Are payment systems really secure?

We only use reputable and well-known payment providers. This guarantees...

I entered the wrong address when ordering, what now?

I want to cancel my order, but I've already received...

How long does delivery take? Where is my order?

How long does delivery take? Typically, our delivery takes 1-3...

How much is shipping?

The flat shipping rate within Germany is EUR 4.90. We...

Why haven't all my items arrived?

We apologize if your order did not arrive complete. It...

ABOUT

Look of the Week - the Stiefelparadies blog regularly offers you new fashion and shoe trends. Find out which trends are in vogue this season and let our looks inspire you weekly.

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